Frequently Asked Questions

All local orders will receive an email notification when ready for pickup or delivered between 5-8 pm depending on the option you choose.
All orders outside of St. John's are picked up by Purolator the same day your meals are prepped and are typically delivered the next day. ‍ Once your order is ready, we will send you confirmation that your order is ready for pickup or a shipping confirmation email with your tracking number and expected delivery date. If you have any problems with your meals contact us immediately!
We ship our packages mainly with Purolator but we use Canada Post shipping to some locations. It can sometimes be expensive to ship meals across the country so quickly. For this reason, we do charge a flat rate on all orders over 12 meals and free shipping on orders over 20 meals. ‍ Our main goal is to get you your food as quickly as possible and ensure that it reaches you fresh and tasty!
If you notice an issue with your order, please report it at (709) 280-0014 or info@premiumchoicemeals.com within 24 hours. We will not be able to address any issues that are reported after that time frame. ‍ Please provide photos and as much detail as possible when reporting any issues.
We make every effort and use best practices to avoid cross-contamination, but we cannot guarantee that there won’t be any with your meals.
Food allergy reactions can range from mild to severe. We urge you to use caution when ordering Premium Choice Meals, as some of our Signature Meals do contain common allergens such as peanuts, nuts, dairy, and wheat.
If you suffer from food allergies, we encourage you to contact us ahead of time as we are happy to address any questions or concerns you may have and inform you which meals are allergen-free.
Most orders shipped will be in transit one day. A tracking number will be emailed to you the moment your package leaves our facility, however, there are some more isolated locations that require 2-day transit.