Frequently Asked Questions

Yes, as long as the hotel is in the Atlantic provinces and accepts packages for guests. If the room is not under your name make sure you include that name as part of the shipping address. Hotels will not accept a package if the name on the package does not match up with the name on the reservation. All we ask is that you inform your hotel prior to arrival that you will be expecting a package.
All of our meals have all ingredients and allergies listed. Additionally, filters on the menu page let you choose a dietary restriction that applies to you to avoid so you can quickly narrow down the meals that are safe for you. We make every effort and use best practices to avoid cross-contamination, but we cannot guarantee that there won’t be any with your meals.
There is a purchase minimum of 6 meals for shipping. However, we have a $12 flat rate shipping for 12+ Meals and free shipping for 20+ Meals, we recommend ordering the flat rate minimums to save on shipping costs.
If you notice an issue with your order, please report it at (709) 280-0014 or within 24 hours. We will not be able to address any issues that are reported after that time frame. ‍ Please provide photos and as much detail as possible when reporting any issues.
We suggest immediately removing the items from the box and storing them in the refrigerator. You can freeze your meals if they cannot be consumed before the expiration date.